Patient Surveys & Review Management
Healthcare’s leading patient experience feedback platform
Request & Monitor feedback. Improve Operations. Build trust.
Maintain Accurate Listings
Take Control of Feedback
Improve Google Ratings
94% of consumers read reviews before choosing a healthcare provider
Poor management of online listings and reviews can have a serious impact on your brand. Our online listings and reputation management solution puts you in complete control. Improve review volume, ratings and overall patient satisfaction. Capture, categorize, prioritize, manage and report on all of your online, survey and social reviews.
Catapult your reputation above your competitors
Take complete control of your digital front door. Capture data in real-time, drive reviews where you want them, ensure consistency across listings, and build a stellar reputation online.
Take control of reviews
One viewpoint in an easy-to-use dashboard for all major review sites, including Google, Vitals, CareDash, Healthgrades, WebMD, RateMDs, Yelp and Facebook.
Automate tasks & save time
Get instant alerts when you get negative reviews. Automated reports by provider and location, keep your finger on the pulse of patient satisfaction.
Put your brand advocates to work
Collect feedback using our survey software and prompt your patients via text to leave reviews in all the right places.
Manage listings & improve SEO
Ensure online listings are up to date and accurate. Keep branding consistent, reinforce credibility and build trust.
We’ve done the hard work so you don’t have to
We’ve spent over 20 years helping healthcare organizations grow their online reputation. We understand your challenges. We get it; we really do! PatientTrak puts you in complete control of your online presence.
Attract and retain patients with your 5-star online reputation
We help you manage and grow your online reputation and maximize its impact on your bottom line. Our solutions are designed with your whole enterprise in mind.
Listings Management
Take control of listings on key sites and directories to ensure the correct physician and location information out on the web.
Review Site Monitoring
Understand who is saying what and where, receive instant alerts and respond to reviews directly from our platform.
Patient Satisfaction Surveys
Automated and customizable surveys are the ear to your patients’ thoughts. Send HIPAA-compliant surveys by text or email.
Review Request
At the core of our offering is our unwavering customer care. Everyday we ask ourselves, “How are we going to make you successful?”
Net Promoter Score NPS
Measure your patient experience using PatientTrak. Use our tools to calculate your organization’s NPS.
Transparency
At the core of our offering is our unwavering customer care. Everyday we ask ourselves, “How are we going to make you successful?”
Trusted by 100’s of leading healthcare brands
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We’d love to make you a healthcare hero too
In just a few, short months since we rolled out PatientTrak we have significantly improved our aggregate score and online ratings. Using PatientTrak we are sending thousands of patient surveys per day and improving our operations significantly with this feedback. As an enterprise solution, we use PatientTrak to obtain insight into perceived strengths and areas for improvement. We leverage the data to take actionable steps to improve our brands and online presence.
Mark Rutherford Vice President of Marketing, American Dental Partners
PatientTrak has transformed our patient experience and helped us dramatically improve our patient satisfaction. From texting messaging during care, to self-scheduling, satisfaction surveys and online reputation, we now engage patients with the convenience of mobile and web tools that also allows us to focus on providing better care. We are growing our business using PatientTrak.
Dr. Mittal CEO, Care United
I truly appreciate working with PatientTrak on our shared strategic goals with the perpetual objective of delivering excellent service to our patients. Your collaboration and support are invaluable, and it’s been an exciting and satisfying journey to get to this point with you and PatientTrak. Working on our organization’s Google reviews has probably been one of my favorite projects of all time, and the guidance and reporting you provided was incredibly helpful to that initiative. We have come a long way!!
Jill M. Armbruster Vice President, Marketing and Sales, UCI Medical Affiliates, Inc.
Important FAQs
If you have any questions, no matter how big or small, feel free to speak to our experts today.
How do I keep track of online reviews?
Without the right tools, keeping track of online reviews can be a full-time job. For example, if you have 200 providers and you want to track reviews across seven key review sites, that’s 1,400 places patients can leave reviews on a daily basis. PatientTrak’s Reputation Management platform helps you take control of online reviews through our automated scanning and brings all your ratings and reviews into a simple dashboard.
How do I get more reviews?
PatientTrak’s solution helps to improve review volume in three easy steps:
- Automatically send HIPAA-compliant surveys and review requests to patients post-visit via a text or email link
- Publish your survey data right on your provider and location webpages
- Drive patients to leave reviews in the right places
Can I get rid of/hide negative reviews?
There’s no magic delete button on review sites, so you can’t get rid of or hide negative reviews. You can, however, drown them with lots of positive ones. Potential customers aren’t generally put off by the odd bad review, especially if it has been handled sensitively and there are lots of positive reviews to balance it.
How do I respond to negative reviews?
Responding quickly and sensitively to reviews is essential. Using our reputation management software, you’ll be alerted instantly as soon as you get a negative review and can respond directly from PatientTrak. A timely response is the first step toward service recovery. How you respond will also help to mitigate damage.
Why bother responding to positive reviews?
Responding to your patients’ reviews shows you care about them and is considered earned media. Thanking people for their feedback sends a positive message, builds credibility, and helps foster loyalty. It can also help to boost your ranking in Google search.
How can I improve our Google star-rating?
Your Google star-rating matters because more and more patients now search for new healthcare providers online. Star-ratings on Google are powered by consumer reviews from different third-party review sites as well as Google itself. This means building positive reviews on trusted review sites is essential. PatientTrak’s Reputation Management platform puts you in control of your patient feedback and helps you turn your best feedback into positive reviews which helps you attract and retain patients.
How do I know which listings and review sites to manage and monitor?
It’s simple. PatientTrak connects you to all of the key healthcare review sites to track and capture star ratings and reviews, including Google, Facebook, Vitals, Healthgrades, WebMD, CareDash, RateMDs, and Yelp.
How will PatientTrak’s solution help me?
PatientTrak’s Reputation Management solution is a real-time feedback platform, enabling you to capture, categorize, prioritize, manage, and report on all online, survey and social reviews.
Our automated, HIPAA compliant, customized survey service keeps your finger on the pulse of your patient feedback. Review site monitoring enables you to see all your reviews in a single dashboard, quickly respond to negative commentary, promote positive feedback, and turn satisfied patients into brand champions.
The Listings Management service ensures that your listings are accurate and up to date for your providers and locations across all of the important listings and directory sites on the web.
We help you to take control of your digital storefront and online presence and keep your listings accurate and up to date.
Take control of your online feedback
Find out how to take complete control of your online feedback in our FREE guide.