Patient flow and communication platform that improves and measures patient experience
Improve Patient Experience
Optimize Patient Flow
Drive Patient Satisfaction
The best patient experience requires informed staff, patients, and family.
- Where are my patients?
- Why isn’t our schedule full?
- How long are our wait times?
- Are we engaging our patients enough?
- How efficient are patient arrivals and registration?
- Why is our average Google star rating so low?
We provide the tools to manage patient arrivals and throughput.
Our scalable solutions help resolve pain points in the patient visit, raise the bar for patient experience, and build a reputation for sustainable growth.
Improve the experience with PatientTrak technology.
HIPAA Compliant Text Messaging
Strengthen patient engagement and improve satisfaction
Communicate with patients and update family members via text. Send status updates, surveys, appointment reminders, and share care information via HIPAA compliant text messaging.
Patient Flow
Measure, monitor and manage patient flow
Reduce wait times – the #1 driver of patient satisfaction – and optimize arrivals with our mobile, QR code, kiosk and arrival queuing solutions. Improve visibility to workflow and staff efficiency throughout the entire patient visit.
Reputation Management
Manage online reputation with confidence
Capture satisfaction data in real-time through automated patient surveys with AI sentiment analysis. Drive reviews where you want them and build a stellar reputation online. Take control of your digital front door.
We connect to your EHR
We are your partner in patient visit flow, communication, and feedback
For over 20 years, we’ve been helping healthcare organizations optimize patient flow, enrich patient engagement and elevate online presence.
We know what you are dealing with day-to-day, whether you’re a single-provider practice, a large hospital group, or a multi-facility healthcare enterprise. We understand.
We’ve helped hundreds of organizations take their patient flow, engagement, and reputation online from ordinary to extraordinary.
Whether you need help with arrivals, visit visibility, patient communication, or feedback, we are here to help.
Get started in hours, not months
Your goals
We get to know your challenges and create a solution that meets your needs.
Our expertise
Take advantage of our over 20 years of workflow and IT integration experience
Total success
Our experienced team ensures your customized solution is up and running as quickly as possible.
Drive your patient experience with our configurable solutions
Whether you’re struggling with visibility, wait times, patient engagement, or managing reputation online,
our solutions can be configured to suit the challenges you are asking us to solve.
Text Messaging
- Appointment Reminders
- Conversational Text Messaging
- Pre-visit Texting
- Texting During Care
- Post-Visit Text Automation
- Broadcast Text Messaging
- Integrations
Patient Flow
- Patient Tracking
- Kiosk Sign-in
- Mobile Sign-In
- QR Code Arrival
- Online Self Scheduling
- Digital Forms
- Arrival Queuing
Reputation Management
- Review Request
- Listings Management
- Review Site Monitoring
- Automated Surveys
- Provider Transparency
- Net Promoter Score
Trusted by 100’s of leading healthcare brands
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What other healthcare leaders are saying
PatientTrak has reduced the time for patients to see the provider by 63% and improved their experience. Audrey Franks Outpatient Operations Manager, Ascension Healthcare
PatientTrak software is extremely easy to manipulate and customize to fit the need. Direct text messaging to patients is a very useful tool that can be applied in many areas of healthcare. Stacie Strong Clinical Pathology Manager, Trinity Healthcare
PatientTrak has transformed our patient experience and helped us dramatically improve our patient satisfaction. From texting messaging during care, to self-scheduling, satisfaction surveys and online reputation, we now engage patients with the convenience of mobile and web tools that also allows us to focus on providing better care. We are growing our business using PatientTrak. Dr. Mittal CEO, Care United
Important FAQs
If you have any questions, no matter how big or small, feel free to speak to our experts today.
How does PatientTrak reduce wait times?
Wait time is the #1 factor in determining patient satisfaction. PatientTrak is all about measuring, monitoring and improving wait time as well as staff efficiency. Our solutions help you identify bottlenecks in your patient flow so you can get rid of them. Our customers experience significant wait time reduction in as little as two weeks after using our system.
Can PatientTrak improve patient engagement?
Yes! We are experts in patient engagement and passionate about helping healthcare organizations improve health outcomes and get patients better fast! Our customizable patient engagement solutions streamline workflow and empower patients to be more involved in their care.
Does PatientTrak connect to my EHR?
Yes. Our software integrates seamlessly with all the leading platforms via HL7, API and other technologies. When you update patient information using your EHR, it flows seamlessly into PatientTrak. Easily connected to PatientTrak to create a wealth of new patient engagement applications for your operation.
How easy is this to implement?
It’s so easy! We have an incredible team experienced in IT integration to help you manage the transition. Our experts can have you up and running in a few hours.
How does PatientTrak improve patient satisfaction?
Patient satisfaction relies on patient experience. Our software improves patient flow, reduces wait times, increases patient engagement, offers a superior arrivals experience, and streamlines staff workflow. When your healthcare organization is working efficiently and effectively, you ensure a first-rate patient experience. Patient satisfaction follows.